Your plan will run on a monthly recurring basis. You are free to cancel at any time, with seven days’ written notice. However, please note that you will be responsible for migrating your website to your new hosting upon cancellation. 

You also have the option to purchase an annual membership and save. However, there is a no-refunds policy on this after a 14-day cooling-off period.

Although we go above and beyond for our clients and pride ourselves on the services we offer, the nature of websites and cyberspace means we cannot guarantee that your site will never experience downtime or be hacked.

What we can guarantee is a 99.9% uptime and that we will put advanced preventative measures in place to greatly reduce any risks, as well as be proactive in resolving any issues and getting things back up and running ASAP. Think of us as your dedicated webmasters that genuinely care about your small business and website’s performance.

Simply send me an email at kate@studiowildling.com

As a membership client, you receive priority service and email support.

The tech support & content updates service includes the specified time per month for tasks such as updating website copy and images, small development tasks, connecting a marketing service or plugin, updating email opt-ins or adding new lead magnets, performance optimisation, or for general tech support and troubleshooting. 

It does not include the design or development of new pages.

No, the monthly troubleshooting & content updates time does not roll over.

However, WordPress websites require ongoing care and maintenance to make sure they’re working hard for your business and you will generally always find something that requires our support.

For those on a membership that includes tech support & content updates time, if you require more than your allocated time you may wait until the next billing period when your time renews to complete those additional tasks or pay for additional time. If requests you submit are estimated to take longer than your allocated time, we will contact you about the additions to the scope for how you’d like to proceed.

For those on a lower-tiered plan who may require tech support & content updates from time to time, please reach out about your needs and we will happily provide you with an estimate. Or check out our VIP Design Days to get your design wishlist ticked off in a day.

WordPress websites require more hands on up-keep than all-in-one website builders—it’s the one catch to get a fully customisable website that doesn’t limit your design and growth potential.

If your website isn’t maintained then you risk a number of things going wrong which could negatively impact your business: 

• If WordPress, your plugins, and the development tools aren’t maintained it can leave your site vulnerable to hacking and cyber-attacks. It’s really important your site is updated regularly.
• Your site can become really sluggish and slow if it’s not cared for.
• You won’t have comprehensive database backups to revert back to if your site crashes or is hacked and you risk losing your content and Google ranking.
• You will have to deal with the tech support of 3rd-party companies, or troubleshooting information and action it yourself. Whereas, we offer personal webmaster support and will do the tricky tech stuff for you.